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Volume 9 – No 1 – Global

October 15, 2015smartfish
Follow these steps to fire up your employees – What do professional athletes, newspaper editors, accountants an delivery drivers have in common?
Have you ever thought about – The REAL secret to success
You gotta make some noise! Garth Borgelt – The key to building your business is taking action
Can you cope with change – Business owners are making a grave mistake by prioritising short-term concerns over more fundamental operational issues.
What really winds up customers – Small business need to offer better means of online communication to meet growing customer demand, according to new research on customer service.
Beware! … your true intentions are showing – Change your question – change your language – change your role
Why you struggle with hiring – The majority of people interviewing candidates for a job have poor interviewing techniques which result in picking the wrong person
Ask the question “How am I doing?”
STOP speaking the language of weakness – Overdosing on qualifiers, inserting needless filler phrasestop of pageand giving wimpy opinions will destroy your authority.
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